What a fiasco, what an embarrassment for the employees of American Airlines. Management should be immediately replaced over the mass cancellations of flights in and around Dallas Fort Worth Airport. Less than an inch of snow and these incompetents stranded tens of thousands of travelers for days. While management dithered over cancelled flights for days at a time all other responsible airlines were in the air and landing at DFW on the same day American went on vacation.
The official response from American was that the ice storm was at fault…but we all know that was not the reason behind the slow moving operations tangle that stranded so many people…. it was incompetence. I suggest they hire some Canadian or European managers who don’t freak out at the first sign of snow. After all European airlines and Canadian airlines fly in the cold weather all the time…hell I taught my wife to drive in worse weather than we saw at DFW…..there is no excuse for the incompetence shown by American Airlines management.